Major Manufacturer A
Institutional knowledge was siloed in individuals, causing excessive time spent on internal inquiries
Challenge
Manufacturing know-how and past quality improvement cases were scattered across individual emails and paper documents. Onboarding new employees was time-consuming, and knowledge loss from veteran retirements had become a management concern. The technical department received over 2,000 inquiries per month, with an average response time of 4 hours.
Solution
Leveraging GraphRAG technology, technical documents, quality control manuals, and past defect resolution cases were structurally linked. Cross-departmental information access was enabled with automatic document recommendation. Cloud in the AWS Japan Region; some newest models infer globally; no retraining. Integrations to existing SharePoint and Box environments.
Results
Inquiry response time
70% reduction
Onboarding period
Shortened by 3 months
Knowledge search accuracy
Over 95%
Client Testimonial
Information that used to require asking specific individuals is now instantly accessible to everyone. Having a system that preserves veteran employees' expertise as organizational assets has been transformative.
Director, DX Promotion Division
Major Manufacturer A
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