Major Manufacturer A
Institutional knowledge was siloed in individuals, causing excessive time spent on internal inquiries
Challenge
Manufacturing know-how and past quality improvement cases were scattered across individual emails and paper documents. Onboarding new employees was time-consuming, and knowledge loss from veteran retirements had become a management concern. The technical department received over 2,000 inquiries per month, with an average response time of 4 hours.
Solution
Leveraging GraphRAG technology, technical documents, quality control manuals, and past defect resolution cases were structurally linked. Cross-departmental information access was enabled with automatic document recommendation. Confidential data was securely managed on domestic AWS servers, with integrations to existing SharePoint and Box environments.
Results
Inquiry response time
70% reduction
Onboarding period
Shortened by 3 months
Knowledge search accuracy
Over 95%
Client Testimonial
Information that used to require asking specific individuals is now instantly accessible to everyone. Having a system that preserves veteran employees' expertise as organizational assets has been transformative.
Director, DX Promotion Division
Major Manufacturer A
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