For Customer SupportZEROCK for CS
Ultra-Precise AI Support
Powered by GraphRAG
Eliminate knowledge silos, automate first-response with AI chatbots, and standardize response quality across your support team.
Challenges Customer Support Teams Face
Support knowledge locked in the heads of senior staff
Inconsistent response quality across different operators
Knowledge scattered across wikis, emails, and chat tools
FAQ updates can't keep pace with recurring questions
60%
of inquiries are FAQ-resolvable but customers can't self-serve
Source: Gartner Customer Service Report 2024
5 AI Features That Transform Customer Support
AI Knowledge Search (GraphRAG)
Structures internal wikis, past tickets, and product manuals with GraphRAG. Delivers context-aware, high-accuracy answers instantly.
Internal AI Chatbot
Chatbot for operators that references past interactions and knowledge base to suggest optimal answer candidates.
Customer-Facing AI Chatbot
Web chatbot for customers. Auto-responds to common questions 24/7. Seamlessly escalates to human operators when needed.
Auto Ticket Classification
AI automatically analyzes inquiries and assigns category, priority, and team. Also assists with escalation decisions.
Auto FAQ Updates
Analyzes inquiry trends to auto-detect frequent questions. Suggests FAQ additions and updates to improve self-service rates.
The AI Chat in the Bottom Right Is Powered by ZEROCK
The AI chatbot displayed at the bottom right of this page is a basic version of ZEROCK. Try asking it a question. We can build an equivalent or better chatbot with your company's knowledge.
The Transformation
ZEROCK dramatically improves CS team capabilities
| ZEROCK dramatically improves CS team capabilities | Before | After | Change | |
|---|---|---|---|---|
| Auto-Response Rate | 0% | 60% | 0% to 60% | |
| First Response Time | Avg. 4 hours | Instant (auto) | 99% reduction | |
| Response Quality | Inconsistent | Standardized | Stable quality | |
| FAQ Update Cycle | Quarterly | Weekly (auto) | 12x improvement | |
| Customer Satisfaction | 3.2/5.0 | 4.5/5.0 | +40% |
Customer Support Success Stories
E-Commerce Co. G
400 employees (25 in CS)
After deploying ZEROCK's AI chatbot, over 60% of common questions are answered automatically. Operators can focus on complex cases, improving overall team response quality.
— CS Department Manager
Before
0% auto-responseAfter
62% auto-responseSaaS Company H
300 employees (15 in CS)
GraphRAG knowledge search accuracy is remarkably high, pulling relevant answers including past ticket content. Even new operators achieve veteran-level response quality.
— Customer Success Lead
Before
Avg. 4 hoursAfter
Instant (auto)Service Co. I
600 employees (40 in CS)
Auto FAQ updates keep our knowledge base aligned with inquiry trends. Self-service rates improved, reducing total inquiry volume by 30%.
— CX Director
Before
CSAT 3.2/5.0After
CSAT 4.5/5.0CS Team ROI
Monthly cost reduction simulation per CS representative
Current Cost
(at ¥3,000/hour)
After ZEROCK
Monthly savings
ZEROCK費用
¥30,000/person/month
Net monthly profit/person
¥201,000
6.7x
6.7x return from the first month
ZEROCK Is Not Just for Customer Support
Also available for sales teams and development teams
AI活用準備度診断
10問・3分で、貴社のAI導入準備状況を可視化
Ready to evolve your
customer support with AI?
In a 30-minute free consultation, we'll propose the optimal ZEROCK plan for your support operations.