Privacy Policy
Personal Information Protection Policy
TIMEWELL Personal Information Protection Policy
We use the personal information you provide for the purposes set out below. We send information about our company to those who agree to these purposes.
To use as reference information for improving the quality of our services and products.
To provide information about events and services that we may offer in the future.
To distribute newsletters and similar communications.
To respond to inquiries, consultations and complaints, and to resolve disputes.
To collect feedback and requests for the purpose of improving our services.
To communicate with the individual accurately and by appropriate means where necessary.
We do not provide personal information to third parties without the individual’s consent, except in the following cases.
Where required or permitted by applicable laws and regulations.
Where necessary to protect the life, body or property of an individual and it is difficult to obtain that person’s consent.
Where it is necessary to cooperate with a national government body, a local government, or a party entrusted by either of them in carrying out duties prescribed by law, and obtaining the individual’s consent is likely to impede the performance of those duties.
Note: “we”, “us” and “our company” refer to TIMEWELL Inc. (株式会社TIMEWELL).
Web analytics tools
This website uses the following web analytics tools to improve our services and the site itself. These tools use cookies and collect data in a form that does not identify individuals.
Google Analytics 4
A web analytics tool provided by Google. We use it to analyse how this website is used (pages viewed, time on page, referral sources and so on). The data collected is handled in accordance with Google’s privacy policy.
Microsoft Clarity
A user-behaviour analytics tool provided by Microsoft. We use its heatmap and session-recording features to improve the usability of this website.
Google Search Console
We use it to analyse traffic from search engines and to improve our content.
If you do not want these tools to collect data, you can disable cookies in your browser or use the opt-out tool below.
User information transmitted to external parties
To improve this website, to measure advertising performance and deliver advertisements (including retargeting), and to protect our forms against spam, we transmit user information through tags and similar technologies provided by the external parties listed below. That information includes cookie identifiers, pages viewed, referral sources, device and browser information, and advertising identifiers; it does not include information that directly identifies an individual.
Google Ads
An advertising service provided by Google. We transmit cookies, browsing history, conversion information and advertising identifiers in order to measure advertising performance (conversion tracking) and to deliver retargeting advertisements.
Meta Pixel (Meta Platforms, Inc.)
An advertising measurement and delivery tool provided by Meta. We transmit cookies, browsing history and event information in order to measure advertising performance and to deliver advertisements.
Google reCAPTCHA (Google LLC)
A tool provided by Google that protects forms against spam and abuse. When you submit a form such as an inquiry, we transmit cookies, device and browser information, and interaction signals in order to determine whether the submission is made by a human. Google’s Privacy Policy and Terms of Service apply to this use.
If you do not want the analytics and advertising data described above to be transmitted, you can disable cookies in your browser or use the opt-out and settings pages below.
Governing law and jurisdiction
TIMEWELL Inc. is a company incorporated in Japan. We handle personal information in accordance with the Act on the Protection of Personal Information of Japan (APPI) and other applicable laws of Japan. If you access this website from outside Japan, your personal information will be transferred to and processed in Japan under Japanese law.
This policy is governed by and construed in accordance with the laws of Japan. Any dispute arising out of or in connection with this policy or your use of this website shall be submitted to the exclusive jurisdiction of the Osaka District Court as the court of first instance.
The Japanese version of this policy is the authoritative text. The English version is a translation provided for reference only; in the event of any discrepancy between the Japanese and English versions, the Japanese version shall prevail.
Contact for personal information matters
Contact: timewell@timewell.jp
Established: 1 December 2022
Last revised: 3 August 2026