Interviewing

The Interview Skills That Make an FDE Work | How to Draw Real Insight Out of the Shop Floor

Whether a Forward Deployed Engineer succeeds is decided less by how fast they write code than by how they listen. Our engineers take interview training before they go on site, but the "form" you learn in training and the "eye for mismatch" you only develop in the field turned out to be different things. This article lays out the three kinds of FDE interviews, question design built on the critical incident technique and Toyota's five whys, silence and mirroring, working in pairs, and where AI transcription fits, in a form engineers can use as is.